01
Lower yourself
Get on their level. Soften your shoulders. Standing over a stressed person says "fight" to their nervous system.
02
Quieter, slower, fewer words
This isn't the moment for instructions. Five words, not fifty. Match their breath, not their volume.
03
Name the feeling, not the behaviour
"This is really hard right now" works better than "stop yelling." You're showing you see them, not the storm.
04
Drop the demand
Whatever you were asking can wait. Safety first, regulation second, learning third — never reverse the order.
05
Wait it out, together
You can't teach a brain that's in fight-or-flight. Be present. The wave will pass. It always passes.
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If there is immediate risk to anyone's safety, call 000. For ongoing behaviours of concern, contact your Behaviour Support Practitioner.